92prk Privacy Policy

1.1 This Privacy Policy applies to all personal data collected by 92prk through the Platform, including data collected during registration, gameplay, deposits, withdrawals, customer support interactions, and marketing communications.

1.2 92prk operates as a licensed online gaming platform serving Pakistani players. As such, our data handling practices are designed to comply with applicable data protection requirements relevant to our international gaming licence, while remaining sensitive to the expectations of our Pakistani player base.

1.3 This Policy should be read alongside our Terms & Conditions. In the event of any direct conflict between this Privacy Policy and the Terms & Conditions specifically regarding the handling of personal data, this Privacy Policy shall take precedence.

2.1 92prk collects the following categories of personal information in connection with your use of the Platform:

2.2 92prk does not knowingly collect sensitive personal data such as religious beliefs, political opinions, or health information, except where voluntarily disclosed by a Player in the context of a responsible gaming support request.

3.1 92prk uses the personal data described in Clause 2 for the following purposes:

• To create, verify, and administer your 92prk Account, including identity and age verification (21+ requirement).
• To process deposits and withdrawals through JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other approved payment channels.
• To operate Games, record outcomes, settle wagers, and credit winnings to your Account.
• To detect, prevent, and investigate fraud, money laundering, bonus abuse, and other prohibited conduct described in our Terms & Conditions.
• To provide customer support and respond to your queries, complaints, or requests.
• To send you Account-related notifications, including security alerts, transaction confirmations, and responsible gaming reminders.
• With your consent, to send promotional offers, bonus announcements, and platform updates relevant to your interests.
• To comply with applicable legal, regulatory, and licensing obligations, including responding to lawful requests from regulatory authorities.
• To analyse platform usage trends and improve the performance, security, and user experience of 92prk.

4.1 92prk processes your personal data on the following legal bases, as applicable:

• Contractual Necessity: processing required to provide the services you request when registering an Account and using the Platform.
• Legal Obligation: processing required to comply with anti-money laundering, KYC, and gaming licence requirements applicable to 92prk.
• Legitimate Interest: processing necessary for fraud prevention, platform security, and service improvement, conducted in a manner that respects your privacy rights.
• Consent: processing for marketing communications, which you may withdraw at any time through your Account settings or by contacting support.

5.1 92prk does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We may share your personal data only in the following circumstances:

• Payment Processors: JazzCash, EasyPaisa, and partner banks (HBL, UBL, Meezan Bank) to facilitate deposits and withdrawals.
• Identity Verification Providers: third-party KYC and AML verification services used to confirm Player identity and age.
• Game Providers: certified game studios that operate live dealer tables and RNG games, limited to data necessary to facilitate gameplay.
• Regulatory Authorities: our licensing authority and relevant law enforcement agencies, where required by law or to investigate suspected fraud or illegal activity.
• Professional Advisors: auditors, legal counsel, and compliance consultants engaged by 92prk, bound by confidentiality obligations.

5.2 Any third party with whom 92prk shares personal data is contractually obligated to apply data protection standards consistent with this Policy and to use the data solely for the specified purpose of disclosure.

6.1 92prk implements technical and organisational security measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 92prk servers.
• Encrypted storage of sensitive personal and financial data within secure data centres.
• Bcrypt password hashing with unique salts — passwords are never stored in plain text.
• Role-based access controls limiting internal staff access to personal data strictly on a need-to-know basis.
• Regular security audits and penetration testing conducted by independent third parties.
• Two-factor authentication (2FA) available to all Players as an additional Account security layer.

7.1 92prk retains personal data for as long as necessary to fulfil the purposes outlined in this Policy, including any legal, accounting, or reporting requirements applicable to a licensed gaming operator.

7.2 As a general rule, Account data and transaction records are retained for a minimum of 5 years following Account closure, in accordance with anti-money laundering record-keeping obligations under our gaming licence. Certain data may be retained for longer periods where required to resolve disputes, enforce our Terms & Conditions, or comply with applicable law.

7.3 Following the expiry of applicable retention periods, personal data is securely deleted or anonymised such that it can no longer be associated with an identifiable individual.

8.1 92prk uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential Cookies: required for core platform functionality, including maintaining your logged-in session and securing your Account.
• Performance Cookies: used to understand how Players interact with the Platform, helping us identify and resolve technical issues.
• Preference Cookies: used to remember your settings, such as language preference and display options.

8.2 You may control or disable cookies through your browser settings; however, disabling essential cookies may impair your ability to use certain features of the 92prk Platform, including the ability to remain logged in.

9.1 Subject to applicable law and our legal and regulatory record-keeping obligations, you have the following rights in relation to your personal data held by 92prk:

• Right of Access: request a copy of the personal data we hold about you.
• Right to Rectification: request correction of inaccurate or incomplete personal data.
• Right to Erasure: request deletion of your personal data, subject to our retention obligations described in Clause 7.
• Right to Restrict Processing: request that we limit the way we use your personal data in certain circumstances.
• Right to Object: object to processing of your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: withdraw previously given consent for marketing communications without affecting the lawfulness of processing carried out prior to withdrawal.

9.2 To exercise any of these rights, please contact 92prk support using the details provided in Clause 13. We will respond to verified requests within 30 days, and may request additional information to confirm your identity before processing your request.

10.1 92prk does not knowingly collect personal data from, or permit registration by, any individual under the age of 21. The Platform is strictly intended for use by Players who meet this minimum age requirement.

10.2 If 92prk becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete such data and terminate any associated Account, including the forfeiture of any balance held, in accordance with our Terms & Conditions.

11.1 As 92prk operates using internationally certified gaming technology and infrastructure, your personal data may be transferred to and processed in countries outside Pakistan, including jurisdictions where our hosting providers, game studios, or licensing authority are based.

11.2 Where personal data is transferred internationally, 92prk ensures that appropriate safeguards are in place — including contractual data protection obligations imposed on receiving parties — to ensure your personal data continues to receive a level of protection consistent with this Policy.

12.1 92prk may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. The updated Policy will be published on the 92prk Platform with a revised "Last Updated" date.

12.2 Where changes are material, 92prk will endeavour to notify registered Players through an in-platform notification or via the contact information held on their Account. Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms.

13.1 If you have any questions, concerns, or requests regarding this Privacy Policy or 92prk's handling of your personal data, please contact us using the details below:

13.2 If you are not satisfied with our response to a privacy-related concern, you may escalate the matter to the relevant data protection or gaming regulatory authority associated with 92prk's operating licence.